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Money back from credited cancelled account


I cancelled my account as i moved over month ago and in my new house there is already internet form different brodaband so i dont need it anymore. When i was cancelling my contract i overpaid my bill and on my last final bill it said i was credited with £20.76. Still waiting for money back. I cant contact anyone due to coronavirus as they closed some of their contact lines. What i do now?  I just read similar post and the guy had same problem and he was chasing his money for months. I was hoping that if my money was taken every month from my bank account so obviously they should return it to the same account. Please give me some advice what to do or who i can contact now and how? Or should i just wait? My last bill was generated on 11th march. Usually payments were taken on 28th every month so i thought they will return on the same date but they didnt. 

With Regards


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