My mobile number is linked to an old NTLWorld account last active about 15 years ago. Every time I phone up Virgin, it says "does your postcode end with 3FB" and I have to choose option 2 for "no".
This must be some kind of GDPR issue, as you're clearly retaining my phone number on your systems beyond your business requirements... and not least because it's not even my account it's linked to!!
I don't know why my number is on the account, as it's not my name on it... although I am still friends with the account holder so I could get in touch with him if needed, I don't think that's the problem.
A helpful colleague deleted my number from the old account yesterday. We thought that would fix it... but no, today it again asked me if my post code is 3FB. Clearly there's some kind of system purge or refresh needed. Or is there a delayed propagation / data copying routine so I just need to wait? Will it be magically fixed tomorrow?
I would apppreciate someone looking into this for me. I'm sure I've had 2 or 3 goes at fixing this with phone support people over the last few years... and each time it seems to make no difference... I'm wondering if someone can take it away as an action & and confirm when it's actually been fixed?
Just for the record, my mobile number *is* stored against the correct live Virgin account, and it's *no longer* stored against the old NTL account. My account number now can be provided here, I assume, as it's useless to anyone reading this unless they can guess the password....?
I left it a few days. Nope, still connected to the old account. Sounds like a database error but surely this is common when people's mobile numbers go off Virgin and back again? What's the process to renew the data periodically and delete old data for GDPR?