I am now being charged for MixTV, but I don't watch any of the channels. Is there any way I can cancel this? If I sign into my account and select the option to change may package it won't let me downgrade. I want to cancel because I ibject to having to pay £20 for something I don't need.
I would have liked to ask virgin directly, but I cannot find out an easy way to make contact!
[MOD EDIT: Subject title changed for clarity]
Answered! Go to Answer
If you are wanting to remove any part of your package then you need to contact VM directly, it can't be managed via your online account. Removing the Mixit TV may also mean that you lose any discounts you may currently have.
I'm afraid that the forum team can't process regrades, however you should speak to retentions (thinking of leaving) and see what price you can negotiate. They are generally based in the UK, and have a greater degree of knowledge and flexibility, along with a larger range of discounts than the front line agents.
Hopefully you can then negotiate a deal with them that's suitable to your pocket and needs in exchange for a new contract.
The quickest contact method is by calling either 150 from a VM landline or mobile, or 0345 454 1111 from any other phone, call around 8am if possible when lines first open and are least busy.
You can also text VM on 0753 305 1809 or speak to the team on WhatsApp on 0730 532 7112 but phone calls take priority and these methods can take 4 to 6 hours.