I recently signed up for Virgin TV and was told that my package included ALL movie channels and ALL sports channels.
Today when the installation happen all I get are the Sports channels. Contacting customer support I was told that the movie channels are not part of my package!!!
This is an absolute scam!!! I shall be cancelling my services and raising a case in the small claims court as I have saved down the chat history where I was confirmed his.
Thanks for your post and welcome to our community.
Really sorry to hear that there has been some issues with your package and I can fully appreciate any upset caused.
I've had a look into things and can see that since posting you've been in touch with the team who have helped with this.
Please let us know if you need anything else.