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munazza_asad
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Missold Package!

I recently signed up for Virgin TV and was told that my package included ALL movie channels and ALL sports channels.

Today when the installation happen all I get are the Sports channels. Contacting customer support I was told that the movie channels are not part of my package!!! 

This is an absolute scam!!! I shall be cancelling my services and raising a case in the small claims court as I have saved down the chat history where I was confirmed his.

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Emma_C
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Re: Missold Package!

Hi Munzaa_asad, 

Thanks for your post and welcome to our community. 

Really sorry to hear that there has been some issues with your package and I can fully appreciate any upset caused. 

I've had a look into things and can see that since posting you've been in touch with the team who have helped with this. 

Please let us know if you need anything else. 

Emma_C - Forum Team
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