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Missing refund

Hi,

This may be the wrong section, but after 14 days plus of no broadband last month I was promised a refund on my account payment, this has not happened.

Ridiculous customer service and lying staff!

Every goddam time I talk to you, you lie to me.

I am not calling you at my cost again. Get someone to call me immediately or I go to OFCOM.

Jason

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Very Insightful Person
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Re: Missing refund

OFCOM don't deal with individual issues, you can view the complaint process via https://www.virginmedia.com/help/virgin-media-complaint, the forum staff can take a look to see whats happening, but could be a day or so for a reply

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Forum Team
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Re: Missing refund

Hi DaBobb.

 

Thanks for posting and welcome to the community. 

 

I am sorry to hear of the billing dispute. 

 

I'll go ahead and send you a PM now to help.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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