Missing plastic cover on external wall fitting

[DDMac]

Hi there,

So I noticed this afternoon that the plastic cover on the external wall fitting has gone missing, Does anyone know how might I go about getting a replacement?

[Tudor]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Ilyas_Y]

Hey there @DDMac Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm sorry to hear about the missing plastic cover on the Omnibox - the term used for the external cabling box 😇
I will assist you on this and get this resolved for you, I will send a private message to further assist. 📧

Kind regards,
Ilyas.

[Ilyas_Y · Accepted solution]

Thanks for speaking with us today @DDMac on the VM forums. 👋🏼

I'm glad we have been able to assist and get a tech booked in to replace the Omnibox cover.
The time and date is within our private chat.

Let us know if you need anything and we'll assist, let us know how it goes with the appointment.

Kind regards.