Hi Teddydfc62,
Welcome to the Community and thank you for posting.
I am very sorry to hear you have experienced an issue with the payment you have made to ourselves.
As a week has now passed since your first post, I have attempted to locate your account via the Community details for an update but have unfortunately been unsuccessful.
Have you received a response from the payments team regarding this matter or has there been any update to your account?
Please let me know and I will be happy to assist further.
Thank you
Nat