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Missing payment problem

Hi all,I having some issues here and wondering if anyone else has advise.

Basically I made a payment to my account on the 28th January, however the payment has been lost.It was made over the phone.Now i have been threatened with disconnection and sent a bill for double what I usually pay plus a late payment has been an absolute nightmare trying to resolve this.I have sent a picture to the missing payments team of my statement with the payment on it.I sent it 8 days ago,I was told they would be in touch within 2 days. Still no contact apart from multiple emails and texts threatening to cut my services.


Can anyone give me some advice here?Is there a way I can actually speak to someone in person who can help me?The call centre i keep getting sent through to are useless 

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Re: Missing payment problem

Hi Teddydfc62, 


Welcome to the Community and thank you for posting. 


I am very sorry to hear you have experienced an issue with the payment you have made to ourselves. 

As a week has now passed since your first post, I have attempted to locate your account via the Community details for an update but have unfortunately been unsuccessful. 


Have you received a response from the payments team regarding this matter or has there been any update to your account?


Please let me know and I will be happy to assist further. 


Thank you 

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