That's the help text number I started with 2 weeks ago. They refused to help because I'm an Oomph customer and said I _had_ to get it dealt with by the Oomph dedicated helpdesk.
When I was eventually passed to the Oomph dedicated team they just fobbed me off to the sales support team!
After I explained my problem & went through customer verification for the fourth time (nobody actually passed my problem through to another group, just put me onto the end of a new helpdesk queue) they just told me "Covid delay". This was after they tried to tell me they had 3 months to send my gift, so I didn't have a problem, and didn't tell me anything else.
This all took over 2 hours!
Unfortunately there doesn't appear to be an email address on that page either?