We started our Oomph bundle contract early Dec '20 and received an email on 03/01/20 that said that VM were "about to deliver" our free gift (UHD 43" TV), by Exertis.
We haven't heard anything since.
I had an hour call to support 2 weeks ago being passed around the help groups that was no help whatsoever. It ended with sales support telling me "delayed by Covid" and that they hoped it would be delivered by 30/01.
Does anyone know how we can find out where our tv is and when it will be delivered? I don't see how Covid delays could account for over 5 weeks of delay, bearing in mind we've had loads of things delivered over the past year and only once had a delay and that was less than a week.
That's the help text number I started with 2 weeks ago. They refused to help because I'm an Oomph customer and said I _had_ to get it dealt with by the Oomph dedicated helpdesk.
When I was eventually passed to the Oomph dedicated team they just fobbed me off to the sales support team!
After I explained my problem & went through customer verification for the fourth time (nobody actually passed my problem through to another group, just put me onto the end of a new helpdesk queue) they just told me "Covid delay". This was after they tried to tell me they had 3 months to send my gift, so I didn't have a problem, and didn't tell me anything else.
This all took over 2 hours!
Unfortunately there doesn't appear to be an email address on that page either?