3 weeks ago
Cover disappeared during high winds. Wiring now exposed to weather damage. How do I arrange replacement ?
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Hi there my name is Pawan Paul I am a virgin media technician
The easiest way to get a hold of someone is to message our first-line support on our live online chat. They are the best chance of getting someone to fix this issue.
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Hi there my name is Chris Bithell I am a virgin media technician
Ive booked in for a technician to replace that for you on thursday for you.
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Hi there. No sign of technician to date.
I am so sorry about this @AlanFroud
From locating your account from the information we have from your Forum information, I can't see that a technician was booked; I can only apologise.
What I'll do is pop you a Private Message so we can go through security and get someone out to assist you.
Look out for the Purple Envelope and pop me a reply when you can.
Katie - Forum Team
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2 weeks ago
Hi there @AlanFroud
Thanks for your private messages - hope that the technician arrives this time; if you have any issues or need further assistance, please do not hesitate to get back in touch.
I have also updated your email and memorable word as requested.
Hope you have a good weekend.