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Missing equipment ?! Don't think so...

  • So I have returned the equipment as required and even watched the YouTube video to make sure all was included... However... Virgin say that I haven't returned the hub... That's the first thing to be packaged up and the biggest thing to pack! How could I have forgotten to pack it?! I have the receipt as it advises us to do when returning goods and know the package has been received by Virgin...so what now....🤔😤
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