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grantwilk
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Missing Credit

I initially tried to sign up to a Virgin broadband/tv account via a third party (Broadband Genie) who were offering a £80 Amazon voucher if purchased via their site.

After ringing Virgin for additional support on my order, I was told if I signed up via them directly I would get the package for £28.99, and that I could get £80 in credit to apply to my first few monthly bills.

After signing up, and receiving my first bill estimate and contract, the monthly price had increased to £29.99, and there was no sign of the £80 credit on my account. 

I rang the contact centre who told me there was no sign of the credit on my account. And was passed onto another department. After 1.5 hrs spent on hold I was disconnected and told they were too busy to take any calls.

Please can someone advise.

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grantwilk
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Re: Missing Credit

Would someone be able to help with my query?

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Martin_N
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Re: Missing Credit

Hi grantwilk,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry for any issues you've been having with your package. 

 

Have you been able to get this added yet? How did you speak with the agent concerning the package? I.e phone, web chat, etc

 

^Martin

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