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FraserFrase
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Hi Everyone,

I finnally managed to get throught to Virgins cancellation team on the 16th of Jan and thought I had successfully cancelled my Fibre package.

Today I received an email with a new 18 month contract stating that new equipment is on the way etc. I certainly did not order this.

Anyone know a quick way to get this resolved? It is a nightmare trying to get through to the canclelation team (I am sure this forcing people to wait on hold for hours is a way to get people to give up on cancelling).

Should I go straight to ombudsman with this?

Thanks

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