My bank says it paid the DD on 2nd March as usual. On the 19th, yesterday, I received an email saying that I had not paid and that my account would be discontinued on the 21st. 17 days to tell me and two days for me to sort it out! Two calls to 150 achieved zero apart from the email of the "MissingPayments" department. I emailed them immediately, attaching a copy of my bank statement and the "My bills" page from the website, which showed that there was no payment outstanding. I received the automated reply saying that it would be looked at in two working days. I emailed again this afternoon asking for confirmation that I would not be cut off whilst the matter was being investigated. As yet no reply. Does anyone have any suggestions about how i can proceed if I am disconnected tomorrow? any advice gratefully received.