will keep this short as iv been onto the online team for over 2 hours trying to get this sorted, only to be put off to someone else. I have also logged a complaint and luckily I have screenshots of the conversation stating the offer they offered me.
basically I was told that I would get a £30 credit added to my bill to cover the sports package that they where offering at the time. Which you would be crazy to turn down so I took it.
Only to find out that when my bill came through, there was no £30 credit and that I was being charged for bt sports and sky sports in advance for the 30days.