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om_spencer
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Miss sold contract virgin TV, broadband, telephone

Hi,

I signed up for new deal for £101.99 a month on 18th March 2021 which I was told would include a £32 pound discount till 22th May 2022. But they aren't including the discount they are charging £133.99 now instead. When I called virgin today they said the discount was included which it clearly isn't. The virgin agent tried to say it was telephone usage charges but I don't see it anywhere on my bill.

Any advice?

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om_spencer
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Re: Miss sold contract virgin TV, broadband, telephone

Hi,

I forgot to mention my contract which I signed states I should pay £101.99 till 25th May 2022. Discount is mentioned at bottom.

Thanks

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Serena_C
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Re: Miss sold contract virgin TV, broadband, telephone

Hi @om_spencer

 

Thank you for making this post regarding the price of your new contract, I am really sorry for any stress or confusion this has caused.

 

Are you able to provide me with a screenshot of the contract you have mentioned where the price is showing as £101.99 and the discount is mentioned on the contract?

 

Thanks,

 

Serena

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