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Misinformed about price and now being overcharged on contract

KieranL
Tuning in

I recently agreed to renew my contract (which took about 3 weeks for your customer service team to sort out) and was told I would be getting the Ultimate Volt Bundle with Sky Sports UHD and Sky Cinema UHD for £70 per month, with a recurring credit.

After getting my first bill, I notice I am paying more than agreed and was told that I have to pay extra for the channels, which I was not informed of! All I was told was that they would be added and i'd only pay £70, when I tried to explain this to the woman on the phone, she kept talking over me and got angry and hung up when I would not accept paying extra.

Seriously it's been over a month and I am still having to solve this! I do not appreciate being lied to or being charged more than agreed for a service!

1 REPLY 1

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi KieranL,

Thanks for your post and welcome back to the community.

Sincere apologies for the package misinformation so just to clarify when the contract was renewed, were you previously on the package stated?

Let us know,

Kain