I recently put in a disconnection with virgin for my broadband on the 10th April as I wasn’t happy with what deals they were offering ...They promised two months before that they would put a discount on the package to avoid the extra price rise. ( I’m only on 100mb broadband ) so to receive nearly the same price raise as someone that has the full package to me is not reasonable. So with that in mind I had enough and put in cancellation. I asked the rep. Are you sure no one will call me a day or two after offering a good deal and wasting my time ? She said no they won’t.
so a new order was placed through a comparison site under my wife’s name ( still virgin ) which was better than being quoted before I cancelled.
got a call 12th April from outbound retention team and a good deal was offered and I accepted.
today I get a call from virgin and say the new deal on the original account can’t go through due to the new order having credit in it. They cancelled the new order. ( which had a £75 voucher ) so lost out on that . They cancelled new order to try make the original account active.. now they said best they can do is the new order monthly price ( which is £7 a month more then the deal the outbound retention team offered me )
( without the £75 voucher )
Any help? I have put cancellation on both new and old accounts as I’m not really fused if I leave as their wifi is shockingly bad if you leave the room where the hub is and I only live in a 1 bed flat.