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spicyricey
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Mis-sold contract

I’m absolutely appalled by the conduct of Virgin Media and it’s resolutions team. I signed up for a broadband deal via MSE at £23.95 at the end of May 21. I received an email shortly afterwards to say my next payment would be £23.95 as expected. I was completely shocked to learn I’m actually being billed £51 a month, more than double the advertised price!

I decided to raise this as a complaint and I thought it would be sorted out pretty quickly. I got a really lacklustre response back to say, “yeah, your contract is £51 per month for the next 18 months.” I’m absolutely gobsmacked by this response. This is absolutely shocking behaviour by Virgin, it stinks of mis-selling and fraud. I plan to flag this to both MSE and Ofcom.

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Tudor
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Message 2 of 7
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Re: Mis-sold contract

What did the contract you signed say?


Tudor
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spicyricey
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Message 3 of 7
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Re: Mis-sold contract

I agreed the contract online which displayed as £23.95. It’s only after seeing the first bill I noticed the monthly charge at £51 a month. I wish I had taken a screenshot as I went through the sign up process but it’s really not something people should have to do.

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NinjaMeerkat
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Message 4 of 7
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Re: Mis-sold contract

you should have received a contract detailing all the costs, what does the contract say?

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spicyricey
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Message 5 of 7
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Re: Mis-sold contract

I never received a contract listing the costs. I have an order confirmation and a direct debit instruction.

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lotharmat
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Message 6 of 7
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Re: Mis-sold contract

Don't direct debit instructions have prices on them?



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MonkeySee019
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Message 7 of 7
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Re: Mis-sold contract

op DD amounts are not static and can change. phone calls, PPV and other services can make the DD change
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