I contacted live chat in Dec. to up my broadband speed in contract. Was told it would cost £5 a month more and agreed to it.
I can't afford more than this. Next bill I expected to be pro rata and budgeted for it.
The price went up by £27 a month. With the pro rata on top I couldn't afford it. I tried to get in contact over the phone as soon as the email bill came through.
Was passed to what seemed to be a different office and was told she had spoken to a manager but that it was sorted and would be corrected when the bill came out.
Nothing happened and it didn't change.
I spoke to someone in payments called Andrew who said he could see what happened and would take the right payment over the phone.
I thought it was sorted but next month it is still up £15 a month on what it was AND the next DD will include the difference from the last bill that apparently wasn't paid.
I submitted a formal complaint but the letter says I agreed the price increase. I have the live chat SMS on my phone and have re-read it 3 times due to the stress and it is £5 a month more. it's clear as day. I can;t tell u how much stress this is causing because I still have £6 months left of contract and can't afford this.
Has anyone got any ideas what I can do? I need help but can't get anywhere over the phone.