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Message service

Joining in

Tried the message service to cancel my contract, 

totally useless after answering a number of question you are told it’s going to be a wait I’ve been told anything from 17 mins to 59 mins 

never got back in the time 

tried at lest 6 times just going around in circles 

you can garenttee if you was a new customer or upgrading it would you be put thou to someone straight away I think it’s going ti be a case of going to OFCOM.
as I don’t think am not the only one   


Alessandro Volta

If you simply wish to cancel, with no further negotiation or discussion with VM …

You can cancel your services by post as per info below

Use a first-class, signed-for delivery service. This will give you a date/time of delivery when you gave VM your 30 days’ notice to cancel. Also keep a record of the tracking number.

If you cancel during a minimum term period VM may charge you early disconnection fees.

You can share your unhappy cancellation experience with OFCOM.

They launched an investigation into VM on 13 July 2023 specifically into VM's cancellation and complaints processes.

Case ref. no. and an email at the bottom of the above page or submit with same info via the contact form

Submitting information won't help your individual complaint but it will contribute to the OFCOM investigation and it sounds like your experience is directly relevant to the terms of reference of the investigation.