on 16-10-2023 17:58
Tried the message service to cancel my contract,
totally useless after answering a number of question you are told it’s going to be a wait I’ve been told anything from 17 mins to 59 mins
never got back in the time
tried at lest 6 times just going around in circles
you can garenttee if you was a new customer or upgrading it would you be put thou to someone straight away I think it’s going ti be a case of going to OFCOM.
as I don’t think am not the only one
16-10-2023 19:51 - edited 16-10-2023 19:51
If you simply wish to cancel, with no further negotiation or discussion with VM …
You can cancel your services by post as per info below
https://www.virginmedia.com/help/cancel-virgin-media
Use a first-class, signed-for delivery service. This will give you a date/time of delivery when you gave VM your 30 days’ notice to cancel. Also keep a record of the tracking number.
If you cancel during a minimum term period VM may charge you early disconnection fees.
You can share your unhappy cancellation experience with OFCOM.
They launched an investigation into VM on 13 July 2023 specifically into VM's cancellation and complaints processes.
https://www.ofcom.org.uk/about-ofcom/bulletins/enforcement-bulletin/open-cases/cw_01275
Case ref. no. and an email at the bottom of the above page or submit with same info via the contact form
https://ofcomforms.secure.force.com/formentry/SitesFormCCTMonitoring
Submitting information won't help your individual complaint but it will contribute to the OFCOM investigation and it sounds like your experience is directly relevant to the terms of reference of the investigation.