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Memorable Word

Hi Team, I am frustrated contacting Virgin Media Online, Chats or via Phone where everyone asks for memorable word but virgin media didn't setup correctly on the first go. I have requested it via post and what I have received as my memorable word is XXXXXX . What should I do with this and if I assume its a word then how to type it during telephone calls when it needs a number?

 Phone lines are not able to connect even after 30 mins of hold.

Can anyone suggest how to sort out this Memorable Word issue?

 

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Re: Memorable Word

If you cannot recall the memorable word then another path of questioning can be used to authenticate you as the account holder; after successfully being authenticated you can then request the memorable word be changed.

When prompted on the phone to enter the character at position 𝕟 use the phone keypad letter mapping:
275px-Telephone-keypad.svg
For example if the 5 character of the memorable word is R you would press 7 to enter it when prompted.

 

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