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Peter_DxW
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Mates Rates Contact

I'm a Mates Rates customer and have been for years. I'm trying to contact the team to ensure i'm on the latest version of the Mates Rates package; it seems this is never done automatically, you have to chase and ask. 

However, how on earth do I contact them?

No-one in the online chat can help and it seems their phone number 0345 454 1111 is down.

Anyone got an email?

If not, an email address of a real person in customer service i can reach out to?

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DJ_Shadow1966
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Re: Mates Rates Contact

Hello

Your friend will need to contact the internal Mates Rates team with your information and the team will then contact you directly, this is the only way that you will be able to contact them.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Peter_DxW
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Re: Mates Rates Contact

That's not correct. My 'mate' left virgin a while ago, the terms of the contact allow us to continue until we choose not to. I've phoned and spoken to them before but all lines are dead right now

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