Hi there @peter-cassidy61
Welcome back to our Community, we are sorry that you're looking to leave us after the price increase notification. Changing prices is never an easy decision, which is why, unlike other providers, this is our first cable price change in 18 months. We know 2020 was a difficult year for many people and so we decided not to rise our cable prices last year.
if you wish to leave us, you have 3 options:
- call us on 150/03454541111 (option 4 and 4 again)
- text us on 07533051809
- Write to us at the address in our T&C - https://virg.in/legals
Of course, we'd hate to see you leave us and if you chat with our Customer Care team on either the 150 or the text number provided, we'll be happy to check through your account and see if we have any offers available for you.
Hope to hear that you remain with us.
Cheers