Virgin Media Community

[peter-cassidy61]

Like probably most Virginmedia network users recently I received a letter this week informing me of the planned £4 pm increase from the 1st of March 2021. I have now decided to leave Virginmedia after this latest notice, the problem I have now is the phone contact number, 0345 454 1111, does not connect also dialling 150 from my Virgin mobile just disconnects!

I would like to stay with Virgin but enough is enough as I don't seem to be getting any benefit or improvements to my M200 service. Although on their website they giving M100 customers a free upgrade to M200 speeds so why am I paying M200 prices???

Very annoyed with Virgin at the moment, BT is offering far faster fibre connections for the similar 'current' prices before the increase.

Peter.

[ozsat]

My mum called following her email and got the current package even cheaper for the coming year.

[peter-cassidy61]

Thanks Ozsat, I will keep on trying to actually get connected to Virgin Media customer services and see what they can do to keep me with them. 

Cheers.

[Katie_WT]

Hi there @peter-cassidy61

Welcome back to our Community, we are sorry that you're looking to leave us after the price increase notification. Changing prices is never an easy decision, which is why, unlike other providers, this is our first cable price change in 18 months. We know 2020 was a difficult year for many people and so we decided not to rise our cable prices last year. 

if you wish to leave us, you have 3 options:

1. call us on 150/03454541111 (option 4 and 4 again)
2. text us on 07533051809
3. Write to us at the address in our T&C - https://virg.in/legals

Of course, we'd hate to see you leave us and if you chat with our Customer Care team on either the 150 or the text number provided, we'll be happy to check through your account and see if we have any offers available for you.

Hope to hear that you remain with us. 

Cheers

[peter-cassidy61]

Thanks Katie, 

Finally got through the password barrier and got assistance from Customer Relations Specialist, Michaela. Very helpful and everything now sorted with new contract agreed for a great price. Everybody happy now, myself for a great deal and Virgin for keeping a loyal customer. 👍

Thanks again, 

Peter. 

[Chris_W1]

Hi peter-cassidy61, thanks for the message and we are glad that you were able to get this resolved and will let Katie know! Please let us know if we can provide any further assistance and have a great day. Chris. 

[amills100]

I have two issues with this increase, one is that the letter deliberately doesn’t tell customers what their new monthly bill amount will be, which I think is very misleading, the other is that I have just contacted Virgin Media customer services and the chap was unwilling to do anything about the increase in price on the contract, or even suggest anything that we could do to lower the cost. This is despite us having had a number of issues with connectivity and requiring a Wi-Fi extender because of poor coverage. Really disappointing. Sky here we come....

[peter-cassidy61]

Hi amills 100,

Try messaging the number supplied by Katie earlier on this thread. I was determined to leave to BT after the price increase notice but after texting the customer specialist on the number mentioned I got a great deal. Worth a try. 👍

Peter.