I received a letter saying my v box will no longer give me all my requested channels and that I needed to upgrade to V6 box which would be free with no additional charges or changes to my contract. I ordered the replacement box then received an email telling me my monthly bill would go up by an additional £5.00 per month because of the change. How can virgin send a letter stating one thing then do something completely different. I have been trying unsuccessfully for 2 days to speak to someone to sort this out but just keep getting put on hold and cut off on online chats with an adviser
I followed the process in the letter. I have since spoken to 2 people from virgin who say they will transfer me to customer relations as they cannot help with the additional charge but then just get put on hold for 1 hour. It is disgraceful that you cannot seem to get any help
I have been with them for over 8 years (still have all the original tv boxes that were provided) I am currently on hold with them as the person I have been speaking too could not offer me any help - currently on 50 minutes on hold
Sorry to hear about the incorrect charge for your box upgrade. I hope you were able to make some progress with the teams on the phone at the weekend? If not, please send me a PM confirming your account number and I'll get back to you asap to help further.