Menu
Reply
freezing77
  • 6
  • 0
  • 0
Joining in
154 Views
Message 1 of 7
Flag for a moderator

Main account

When I sign into my virgin media account it says this is a secondary account.

 

How do I find my main account sign in details??

 

tia

0 Kudos
Reply
Zoie_P
  • 2.94K
  • 137
  • 236
Forum Team
Forum Team
127 Views
Message 2 of 7
Flag for a moderator

Re: Main account

Hi Freezing77,

Thanks for your post and welcome to forums 🙂
To find all your account on your my virgin media here you go to :

My Profile > Manage accounts.

It will list all accounts and will say what is your primary account.

Let me know if you have any issues 

Zoie

0 Kudos
Reply
freezing77
  • 6
  • 0
  • 0
Joining in
121 Views
Message 3 of 7
Flag for a moderator

Re: Main account

Unfortunately that does not work , but thanks for your help.

 

That takes me to the sign in page, which I can sign in using a secondary account, but does not show me my main account sign in details.

 

I may try another method

0 Kudos
Reply
Zoie_P
  • 2.94K
  • 137
  • 236
Forum Team
Forum Team
103 Views
Message 4 of 7
Flag for a moderator

Re: Main account

I am sorry it is not listed.

Does it show just your email 

Do you have any other active email accounts?

Zoie

0 Kudos
Reply
freezing77
  • 6
  • 0
  • 0
Joining in
70 Views
Message 5 of 7
Flag for a moderator

Re: Main account

Do you mean virgin media email accounts or email accounts in general??

 

If in general about 50 or 60 or so

0 Kudos
Reply
Alex_RM
  • 4.5K
  • 259
  • 344
Forum Team
Forum Team
68 Views
Message 6 of 7
Flag for a moderator

Re: Main account

Hi freezing77,

 

So I can get a few more details to help with this I'll need to send you a private message.

 

Look out for the purple envelope, top right hand corner.


Alex_Rm

0 Kudos
Reply
John_GS
  • 9.19K
  • 494
  • 831
Forum Team
Forum Team
52 Views
Message 7 of 7
Flag for a moderator

Re: Main account

Hi freezing77

 

Thanks for messaging.

 

Please can you include the postcode as well 🙂

 

Best,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply