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Main Account password not known

My father who was the main account holder recently died. Using the bereavement transfer form the account has been transferred to her however she does not know the main account password which the automated bot asks for. Cannot get through to a real person on the phone or via live chat to resolve this. How can this get resolved? The bereavement support is hopeless. 

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Re: Main Account password not known

If you don't answer the automated questions on the phone line for Virgin Media, then it should exit to to an agent who can complete alternate DPA security questions and help.

However there is a section on the Bereavement Transfer form that asks you to create an account password for the new account holder. What did you fill in for that part of the form? It's just after the form asks for the new account holder's title, name and email address.

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I work for Virgin Media - but all opinions posted here are my own
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