on 16-02-2023 21:21
Hi. My latest bill for m250 broadband (standalone with no landline or other bundle) is £53.50. The advertised rate for this service is £32.50!! Do I have to do the pleading down the phone to re-negotiate a competitive deal? Seems crazy high, just for broadband.
Answered! Go to Answer
16-02-2023 22:12 - edited 16-02-2023 22:17
@laura-jane wrote:Hi. My latest bill for m250 broadband (standalone with no landline or other bundle) is £53.50. The advertised rate for this service is £32.50!! Do I have to do the pleading down the phone to re-negotiate a competitive deal? Seems crazy high, just for broadband.
£32.50 is for new customers.
If you aren't in contract you could try to re-negotiate, however you are no longer a 'new customer'.
£1.76 a day for unlimited access to the internet doesn't seem too bad when you think about it!
16-02-2023 22:12 - edited 16-02-2023 22:17
@laura-jane wrote:Hi. My latest bill for m250 broadband (standalone with no landline or other bundle) is £53.50. The advertised rate for this service is £32.50!! Do I have to do the pleading down the phone to re-negotiate a competitive deal? Seems crazy high, just for broadband.
£32.50 is for new customers.
If you aren't in contract you could try to re-negotiate, however you are no longer a 'new customer'.
£1.76 a day for unlimited access to the internet doesn't seem too bad when you think about it!
17-02-2023 08:36 - edited 17-02-2023 08:56
@carl_pearce wrote:
@laura-jane wrote:Hi. My latest bill for m250 broadband (standalone with no landline or other bundle) is £53.50. The advertised rate for this service is £32.50!! Do I have to do the pleading down the phone to re-negotiate a competitive deal? Seems crazy high, just for broadband.
£32.50 is for new customers.
If you aren't in contract you could try to re-negotiate, however you are no longer a 'new customer'.
£1.76 a day for unlimited access to the internet doesn't seem too bad when you think about it!
Renegotiate by using the "leaving Virgin" option on the telephone not standard customer services. You should get new customer pricing or near or sometimes even better. Be polite to VM retentions and explain what you are not happy about and the changes you want to make (you may decide your current BB speed isn't being utilised for example or want to reduce TV channels or reduce one service and add to another).
on 17-02-2023 08:56
Hey laura-jane,
Welcome to the community and thanks for taking the time to post here on the forums.
We wouldn't be able to help from here as we aren't able to look into package changes or negotiate new deals from the forum team. To look into the price of your current contract, please give the team a call on 150 from a Virgin Media landline or 0345 454 1111 option 1, option 4 then option 4 this will get you through to the contracts team who will be able to look into this further for you and put you onto the best deal that they possibly can.
Kind Regards,
Steven_L