M125 Fibre Broadband

[ucbeyi07]

The product called "M125 Fiber Broadband", which I purchased on August 30, 2023, was not delivered. Why was this product not delivered even though it has been 8 days?

[Daniel_Et]

Hi @ucbeyi07 👋 Thank you for your query and welcome to the Virgin Media Community 😀

We're sorry to hear you haven't received your delivery 😔

What's the latest information you've been provided in relation to this? Also, have you been given a tracking reference number?

You can track parcels by visiting Yodel's website here. 

Please pop back to us at your earliest convenience and we'll do our very best to help.

Regards,

Daniel

[ucbeyi07]

My order still hasn't been delivered to me. I couldn't understand what kind of company it was.
It is a customer service rule that you say you are sorry, but it does not solve my grievance.
Please produce a solution.
Thanks

[Ilyas_Y]

Thanks for the reply @ucbeyi07 on the forums. 👋🏼

Have you reached out to the team regarding this? Reach out to them on 0345 454 1111.
Have you checked with Yodel to see what is happening with the delivery?
Let us know and we can go on from there.

Kind regards,
Ilyas.