Retentions team can offer me a crazy deal to keep me?
I dont want to leave but i'm paying way too much for what i'm getting!
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You may get lucky, you may not. See comments in this similar thread.
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I hope i'm one of the lucky ones 🤞
You could try the text messaging service.
Just send a text with a description of regrade to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
You can also call 150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues.