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pjb18
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Loyal to VM for 11 years and leaving at the end of the month unless...

Retentions team can offer me a crazy deal to keep me?

I dont want to leave but i'm paying way too much for what i'm getting! 

Fingers crossed...

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Andrew-G
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Re: Loyal to VM for 11 years and leaving at the end of the month unless...

You may get lucky, you may not.  See comments in this similar thread.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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pjb18
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Re: Loyal to VM for 11 years and leaving at the end of the month unless...

I hope i'm one of the lucky ones 🤞

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newapollo
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Re: Loyal to VM for 11 years and leaving at the end of the month unless...

Hi pjb18,

You could try the text messaging service.

Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali