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Lost details

Hi, 

my mother has lost all account details and access to the email account registered. 
what are her options? 

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Re: Lost details

Your mother would need to contact the team and they can get her access to her account with additional security questions and they will be able to give her a new password via post, if she cannot confirm any if the security answers. 

 

Please ask her to send a message to the team on 0753 305 1809 or via our messaging service on this link https://www.virginmedia.com/shop/contactus/make-a-complaint and the team will be able to help on there.

 

Regards

Steven_L 

 

 

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