Virgin Media Community

[macbookfisher]

Hello all,

I have had 1GB virgin for approximately 10 days, It has been down for 7 days..

I keep seeing the message "

Broadband

There's a broadband issue in ------------

Thanks for your patience while we work to fix things as quick as we can.

You've registered that an area fault causing a loss of broadband service is affecting you

We hope to fix this by 2 February at 1:25

"

This date and time has been changing everyday with no foresight, I've spent hours on hold on live chat and phone and still haven't spoken to anyone...

Does anyone have a solution for this ?

[Travis_M]

Hi @macbookfisher 

Thanks for your post and sorry to hear about the issue with your broadband.

This is an area wide issue affecting customers in your area so there isn't anything you can do as our engineers are working hard to have the issue resolved for you as soon as possible

Regards

[macbookfisher]

Hi Travis,

It’s not going well as a new customer, I’ve only had the broadband for a few days and it’s been down for all of them…. Any advice ?

[Travis_M]

Hi @macbookfisher 

Thanks for your response

It's an area outage so not much we can advise as our team work on having this resolved. My apologies for the inconvenience