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dan0902
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Loging in

I had the same Virginmedia account for over 12 years, including my Email address.

For the last month, all of a sudden it became IMPOSSIBLE to log into My Virginmedia,

my Email or what ever else. What ever I try, it say: Log in name (ie, Emaail address) not recognised ! ! !

(I just managed to register on this community thing, re-using my usual log in details) BUT ,

passing to Email, it does the same old thing, ask to sign in and refuse to accept my log in details.

What the hell is going on ?????

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Very Insightful Person
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Re: Loging in

just to confirm, you still have an active virginmedia account?, also if you choose the option to forgot password does it further

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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dan0902
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Re: Loging in

Well, when I go to "Forgot Password", the site ask me to re-enter my Email address and I end up with the same thing.

"email address not recognised" !

And I do still have an active Email at Virginmedia.

Emails I sent and receive using virginmedia.com pass through without problems.

I just cannot log into virginmedia mail on the site. Some Emails I expect from odd sources,

like the occasional booking for Car rental, Hotel room rental and so on are filtered by Virginmedia and sent to the Junk Folder

Since I cannot access the site, I cannot retrieve those Emails and it is becoming a major problem !

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Re: Loging in

but is the email address associated with a pay for virginmedia account?

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Forum Team
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Re: Loging in

Hi dan0902

 

Thanks for the message. 

 

Can you confirm if you have an active Virgin Media account? 

Can you confirm if the email address is still valid on Mailtester.com ^Chris 

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