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Login to myvirginmedia error

Tuning in

I can't login to my account.  I get this error every time, regardless of which browser I use.  I don't even have the option of clicking on a forgot password link.  Any ideas.  Thanks.

Login Failed

Error Code: FSB50

Your login request was unsuccessful. Please try again.



Forum Team
Forum Team

Hey sirrahrc, thank you for reaching out and I am so sorry to hear about this.

Please can you try this in private mode and let us know this is works for you, sometimes its worth accepting cookies too. 

Please do let us know the outcome. Cheers

Matt - Forum Team

New around here?

I also cannot login on Pixel 6, Android. I uninstalled and reinstalled the app after the new build.

It comes up with this error message. It doesn't even provide a space for a password, just ab email address. I click forward and then I get:-

"Login Failed

Error Code: FSB50

Your login request was unsuccessful. Please try again."


Hey Bestfootie1,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your login for the My Virgin Media app, are you able to login to the My Virgin Media site using the same details?

This way we can rule out a login issue. 

Kind Regards,


I can login to the site just fine with the other main account but I use this to communicate in the forum.

Again, today, the same thing happened. Ever since whatever update you did recently. I cannot load up Virgin TV Go on my phone. Today, I also couldn't load it up on my laptop (different problem - this time, I logged in ok, but I only managed to watch 2 minutes of a game because it then cut out and wouldn't play it no matter how many times I refreshed the browser).

We really are at advanced stages of the internet, with ai and on the verge of Web 3.0, Virgin Media customers must not be having these kinds of problems, that perpetually go on and noone is doing anything about.

How is it that two weeks on this issue still exists (presumably not only for me but for everyone else experiencing the same problem since whichever botched code you geniuses uploaded the other day!!!)



On our wavelength

Following on from the above, I, for one, now have lodged an official complaint with Virgin and if this isn't resolved within the requisite timeframe as required by Ofcom, this will be taken further. This is unacceptable.

I advise you all do the same. Then if and when this gets to Ofcom they will likely have to disclose the amount of complaints they got about the same issue and what action they took. 


It seems this issue has been going since at least 23 August 2023; over 11 weeks ago. This is utterly ridiculous.

Forum Team (Retired)
Forum Team (Retired)

Hi @Bestfootie1 


Thanks for your response


Sorry to hear about the mishap with the TVGo app since the update, we appreciate all feedback and the forum is regularly monitored for this. This has been sent back to the team too

Forum Team

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