Menu
Reply
Highlighted
  • 17
  • 0
  • 1
Tuning in
200 Views
Message 1 of 4
Flag for a moderator

Logging in to account

Hi, 

I am trying to log into my account on line and I fail, I cant get past security to reset my pass word as well.  I did phone in and it was sorted,I could log in when the guy was on the phone.  Sadly now I cant get log in? 

Please help ?

Matt 

0 Kudos
Reply
Highlighted
  • 3.77K
  • 171
  • 297
Forum Team
Forum Team
157 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: Logging in to account

Good Morning Matt-the-mic

 

Thanks for your post on our Community Forums!

 

Sorry to see that you've been having this issue when trying to log into your self-care account.

 

Can you tell me if you've attempted to use an alternative browser when trying to login or when going through the forgotten password route?

 

It may also be worth clearing the cache on your browser to see if this allows you to get past the login screen.

 

Kindest regards,

 

David_Bn 

0 Kudos
Reply
Highlighted
  • 17
  • 0
  • 1
Tuning in
139 Views
Message 3 of 4
Flag for a moderator

Re: Logging in to account

Hi David,

I have cleared the cache,  I have also used a mobile phone and the main PC.  PC has been tried on internet explorer and Google chrome.

 

Cheers,

Matt

0 Kudos
Reply
Highlighted
  • 3.77K
  • 171
  • 297
Forum Team
Forum Team
130 Views
Message 4 of 4
Flag for a moderator

Re: Logging in to account

Thanks for the response Matt,

 

OK, let's take a closer look into this for you

 

Can you please check out the purple envelope in the top right hand corner for a PM from me

 

Kindest regards,

 

David_Bn

0 Kudos
Reply