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Message 1 of 10
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Logging in to My Virgin Media

Hi,

We're aware some customers with usernames containing a non-Virgin Media domain (e.g. @gmail.com, @outlook.com etc) are having trouble signing in to My Virgin Media currently.

Our team are currently working to resolve this issue, and we apologise for any inconvenience caused in the meantime.

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charlixalice
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Message 2 of 10
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Re: Logging in to My Virgin Media

Hi

I am having trouble signing in and I signed up by making a brand new virgin media email account so my username is a virgin media domain. It therefore doesn't seem to be a problem with just non virgin media domains. 

I could only sign up this way, I couldn't sign up using my existing email address as this wouldn't work in the system. 

I was hoping to change my install date as we are moving into our new house a week earlier than planned but I also struggled to get through on the phone. 

Any help would be appreciated.

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Forum Team
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Message 3 of 10
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Re: Logging in to My Virgin Media

Hello charlixalice,

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
Let me know if you wish to do so 
Regards 
Gareth_L
 

 

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charlixalice
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Message 4 of 10
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Re: Logging in to My Virgin Media

yes please!

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Neontube
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Message 5 of 10
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Re: Logging in to My Virgin Media

Any idea when this will be fixed? If it’s s known issue why is it not listed as such when you check server status, would be easier for customers to track progress if it was

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chitak
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Message 6 of 10
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Re: Logging in to My Virgin Media

 Pls let us know the issue is fixed.   We are waiting for it to login.  Thanks. 

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Message 7 of 10
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Re: Logging in to My Virgin Media

**UPDATE**

Hi,

We are still working on resolving this issue with our IT teams. Sorry for the length of time this is taking to fix and for the inconvenience it is causing.

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charlixalice
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Message 8 of 10
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Re: Logging in to My Virgin Media

Just as an update - I tried to log in today and it worked first time.

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AuThoDoX
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Message 9 of 10
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Re: Logging in to My Virgin Media

Hey, so I am also having this issue of not being able to log in to my account. I recently became a new customer and want to check on installation dates etc online. Any help?

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Forum Team
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Message 10 of 10
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Re: Logging in to My Virgin Media

Hello AuThoDoX

Sorry to hear you are having an issue logging in to your online account

I am going to send you a private message 

If you can check the purple envelope top right of your screen that would be great 

Gareth_L