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Logging in but old account

Hey I have recently just got Virgin again and when I’m logging into my Virgin media my old account number is coming up. When I try and register and put in my new account number it tells me I have already registered and brings me my old account information up. I have already contacted Virgin and waited 40 mins to be told I need to phone back and I can’t seem to find anyway to unlink old accounts. Any advice. thank u

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Re: Logging in but old account

Hi there Lou4492,

Thank you for your first post and welcome to forums. 

Did you sign in or register a new account?
Thanks

Zoie

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