Virgin Media Community

[TomboV]

Hi, I'm trying to sign in to Virgin Media to check my account details and am just been sent round and round in circles. I forgot my password, tried to reset password, I don't know what the answer to the security question is. The 'Forgotten security question' link just sends an email to reset your password. Back to square one, over and over and over again! How is this so difficult to do on this website. Most other reset passwords are pretty straightforward! Other than spending hours trying to access someone over the phone, are there any secret tricks to this?

Thanks in advance!

[Beth_G]

Hi TomboV,

Welcome to the Community Forums. Thank you for taking the time to post here.

I'm very sorry for our delayed response and to hear of the issues you've had with trying to reset your My Virgin Media password online. I appreciate it's been a while since your post, so can you please let us know if you have been able to get this sorted? If not, I have sent you over a PM asking for some more details so I can assist you from there if needed.

Kind regards.

Beth