Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
185 Views
Message 1 of 3
Flag for a moderator

Locked out of my own account - grrr

This has got me tearing out what's left of my hair !

When I try to log into My Virgin account, the system rejects my password - which is odd as it was set up for me by a helpful Customer Support person a week ago...

So I try use the Reset Password process - which asks for and then refuses to recognise the correct details in my latest bill...  

So I'm now locked out of my own account.

Help pleeeeeese 😉

 

 

0 Kudos
Reply
Highlighted
  • 2.17K
  • 89
  • 136
Forum Team
Forum Team
173 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: Locked out of my own account - grrr

HI viciouscircle, we are sorry to hear that you are locked out of the account and we will send you a private message. - Chris 

Highlighted
  • 2.17K
  • 89
  • 136
Forum Team
Forum Team
172 Views
Message 3 of 3
Flag for a moderator
Helpful Answer

Re: Locked out of my own account - grrr

HI viciouscircle, the private message has now been sent, please check your inbox so that further information can be provided. - Chris