This has got me tearing out what's left of my hair !
When I try to log into My Virgin account, the system rejects my password - which is odd as it was set up for me by a helpful Customer Support person a week ago...
So I try use the Reset Password process - which asks for and then refuses to recognise the correct details in my latest bill...
So I'm now locked out of my own account.
Help pleeeeeese 😉
Go to Answer
HI viciouscircle, we are sorry to hear that you are locked out of the account and we will send you a private message. - Chris
Found this answer helpful? Share it!
HI viciouscircle, the private message has now been sent, please check your inbox so that further information can be provided. - Chris