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Live Chat: Change Package

Hello

Is live chat switched off?

I was to change my package, and if I log into my Virgin account to do this, all I get are error messages warning me that something has gone wrong, and that I cannot do this on line.  So I have postponed BT/Sky Sport, but wish to cancel it, along with the movies. But chat is not available.  If we are not to telephone Virgin how can I do this?  I need to reduce my bill in this lock down, and no earning, but cannot.  This is a bit outrageous!

Thanks

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