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Linking online account with a new contract

Hi, Virgin Media support,

I have a My Virgin Media account, but It is currently linked with an old contract and has been cancelled. I would like to link My Virgin Media account with a new contract, so that I can view the bill online. Please help. Thanks.

Regards,

Vincent

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Re: Linking online account with a new contract

Hi, Vincent.

 

Thanks for posting.

 

I'll happily look into this for you. I'll send you a PM now.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: Linking online account with a new contract

Hi, Vincent

 

Thanks for joining me on PM.

 

There's an IT issue that needs resolving so I have raised it with them now. P010236985 - is your IT reference. 

 

Their timescales are 3-5 days and I'll be in touch when I have heard back from the team

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: Linking online account with a new contract

Hi @vincenthslam

 

Thanks for your message. 

 

It's still with IT and I'll come back to you via this thread when I've got an update 🙂

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: Linking online account with a new contract

Hi John,

May I know if there is any update? The bill is issued, but it is still linking to the old account, so I can't access it.

Regards,

Vincent

 

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Re: Linking online account with a new contract

I have spoken with John and he has advised he has escalated this with IT - I apologise for any delays. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: Linking online account with a new contract

Hi Ryan,

Thanks for the update. The issue has been raised a few weeks ago and seems there is not much progress. Can it be resolved by this week? Thanks.

Regards,

Vincent

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Re: Linking online account with a new contract

Hi Vincenthslam,

Thanks for your post, I am sorry you're having this on-going issue with your online account.

I have checked the IT ticket and will also created an escalated one for you now as its not been resolved in a timely manner.

We will continue to update you on this and we apologise for the delays.

Thanks,

Megan_L

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