Menu
Reply
vincenthslam
  • 7
  • 0
  • 0
Joining in
351 Views
Message 1 of 13
Flag for a moderator

Linking online account with a new contract

Hi, Virgin Media support,

I have a My Virgin Media account, but It is currently linked with an old contract and has been cancelled. I would like to link My Virgin Media account with a new contract, so that I can view the bill online. Please help. Thanks.

Regards,

Vincent

0 Kudos
Reply
John_GS
  • 9.18K
  • 494
  • 831
Forum Team
Forum Team
320 Views
Message 2 of 13
Flag for a moderator

Re: Linking online account with a new contract

Hi, Vincent.

 

Thanks for posting.

 

I'll happily look into this for you. I'll send you a PM now.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
John_GS
  • 9.18K
  • 494
  • 831
Forum Team
Forum Team
317 Views
Message 3 of 13
Flag for a moderator

Re: Linking online account with a new contract

Hi, Vincent

 

Thanks for joining me on PM.

 

There's an IT issue that needs resolving so I have raised it with them now. P010236985 - is your IT reference. 

 

Their timescales are 3-5 days and I'll be in touch when I have heard back from the team

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
John_GS
  • 9.18K
  • 494
  • 831
Forum Team
Forum Team
297 Views
Message 4 of 13
Flag for a moderator

Re: Linking online account with a new contract

Hi @vincenthslam

 

Thanks for your message. 

 

It's still with IT and I'll come back to you via this thread when I've got an update 🙂

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
vincenthslam
  • 7
  • 0
  • 0
Joining in
283 Views
Message 5 of 13
Flag for a moderator

Re: Linking online account with a new contract

Hi John,

May I know if there is any update? The bill is issued, but it is still linking to the old account, so I can't access it.

Regards,

Vincent

 

0 Kudos
Reply
Ryan_N
  • 2.09K
  • 104
  • 188
Forum Team
Forum Team
278 Views
Message 6 of 13
Flag for a moderator

Re: Linking online account with a new contract

I have spoken with John and he has advised he has escalated this with IT - I apologise for any delays. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
0 Kudos
Reply
vincenthslam
  • 7
  • 0
  • 0
Joining in
260 Views
Message 7 of 13
Flag for a moderator

Re: Linking online account with a new contract

Hi Ryan,

Thanks for the update. The issue has been raised a few weeks ago and seems there is not much progress. Can it be resolved by this week? Thanks.

Regards,

Vincent

0 Kudos
Reply
Megan_L
  • 2.62K
  • 159
  • 273
Forum Team
Forum Team
251 Views
Message 8 of 13
Flag for a moderator

Re: Linking online account with a new contract

Hi Vincenthslam,

Thanks for your post, I am sorry you're having this on-going issue with your online account.

I have checked the IT ticket and will also created an escalated one for you now as its not been resolved in a timely manner.

We will continue to update you on this and we apologise for the delays.

Thanks,

Megan_L

0 Kudos
Reply
vincenthslam
  • 7
  • 0
  • 0
Joining in
228 Views
Message 9 of 13
Flag for a moderator

Re: Linking online account with a new contract

Hi Megan_L,

What's pending now? Any things you still need from me?

Regards,

Vincent

0 Kudos
Reply
Megan_L
  • 2.62K
  • 159
  • 273
Forum Team
Forum Team
224 Views
Message 10 of 13
Flag for a moderator

Re: Linking online account with a new contract

Hi Vincenthslam, 

Thanks for waiting for us to get an answer for you about your online account, I am afraid the IT team are still struggling to find a resolution for this issue. They have asked if you can try re-registering for an online account please?

Thanks,

Megan_L

0 Kudos
Reply