Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
124 Views
Message 1 of 3
Flag for a moderator

Linked emails no longer valid

Good evening, 

I am trying to access virgin TV go and it requires me to sign in but the email linked via the mobile number associated is no longer valid and I would have no clue at all what the login details are as it is an @ntlworld.com address.

I have done the mail tester on the address in question and it is no longer accessible. 

How can I reset this? 

Tags (1)
0 Kudos
Reply
Highlighted
  • 6.9K
  • 359
  • 610
Forum Team
Forum Team
75 Views
Message 2 of 3
Flag for a moderator

Re: Linked emails no longer valid

Hi MSC--90

 

Thanks for posting and welcome to the community. 

 

I'll be happy to help you with this. I'll send you a PM to discuss further.

 

kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
Highlighted
  • 6.9K
  • 359
  • 610
Forum Team
Forum Team
73 Views
Message 3 of 3
Flag for a moderator

Re: Linked emails no longer valid

Thanks for joining me on, PM MSC--90

 

Just to update the thread with the resolution; You're going to get the account holder to register and message. This is because it's an alteration to the online account which can only be done via the account holder.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply