Like so many other people can not reset password

[izzyads]

Like so many others I can not reset my password, I have had many attempts and followed the rules but it still won’t allow. I need access

[Vikki_M]

Hi izzyads

Thank you for your post and welcome to our community.

Which password are you trying to re set please?

Is this an email password for example or are you trying to re set the password for your online My Virgin Media account?

Please pop back to us when you can. 

[izzyads]

Hi my online virgin account please

[Arissa_H]

Hi Izzyads 👋🏼.

Thank you for posting and welcoming you back onto the community forum 😊.

Please can you elaborate what is going on with your online account? 

Thank you.