So i saw that virgin are advertising black friday deals for EXISTING customers and was interesting at adding sky movies for £8 per month no contract can cancel when i want.
I tried this online said will take up to 14 days to flick a switch.
I contacted chat, got a warm welcome you will get best details with me mr john. So i get told £21 per month. I said what about the £8 deal you advertise you said you will give me best deals. After 10 mins he said thats only new customers. I suggested he reads the website adverts for black friday. He replied i got good deals when i joined this is new customer only. I repeated what i said he devided to transfer the chat. I was transfered 3 times and each time identical discussion. 3 mistaken employees or 3 dishonest liars. I say liars. Eventually i told him to get stuffed and ended the call.
Seem like most chats end like this with deceit, lies and poor service followed by a transfer when you calll them out. Then you get a survey and no follow up on your complaint.
Its about time the management started reading the notes on these forums of disgruntled customers and doing something about it.
Only the other day i had an engineer to fix a fault he told me when i get a survey its about him not the call centre chat people and if i say he is good he gets £10 if i say Tom is good get gets £20. The survey asks me if i would recommend a friend. I replied not my worse enemy. The survey was written in such a way that it appeared to be about the contact prior to the visit. Seems like the management are bribing engineers into deceiving customers into giving good surveys. Tom the engineer was very good but i still have outstanding issues with myvirginmedia which the people on hear have ignored me for 4 days and still not given me a complaint reference number for my complaint.
Feel free to read back my chat and you will see that everything i said here is factual and a honest account of what happens when you contact virgin media.
