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Boffin116
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Letter sent to wrong address

I have moved. Virgin now installed at new address. Why am I getting forwarded mail from to my previous address? How do I sort this when I cannot speak to a person?

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Emma_C
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Re: Letter sent to wrong address

Hi Boffin116, 

Thanks for your post and welcome to our community. 

I am sorry to hear that you're having some issues with letters sent to the wrong address. 

Can you expand a little, was the letter regarding the previous or new account? 

Let us know and we'll see how we can assist further. 

Emma_C - Forum Team
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