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Left virgin

  • I have recently left virgin and still owe an outstanding balance of £132 I had a letter saying if I did not pay in 14 days a default notice would be given,I am on maternity leave and can’t pay the whole outstanding balance will they let me pay half this mont an half next month if I pay it all now I will end up owing my council tax etc and it will put me into debt I’m happy to pay in two instalments but the letter states they want it all
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Re: Left virgin

Good Evening Tasha1885,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see that you've decided to leave Virgin Media and that you've been left with a bill that you're having difficulty paying.

 

What I'd advise you do is give our team a call on 0345 454 1111 and speak to our collections team - a call handler will have to put you through as we don't have a direct number for this department.

 

Explain the situation to our Collections team and they will be able to put in place a payment plan with you so you can pay this off in installments and not cause yourself any severe financial issues.

 

Hope you manage to have a suitable plan in place with our team

 

Warmest regards,

 

David_Bn  

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