@gbman wrote:
Just phoned leaving(not english site), to get new price as cost of living and i retire soon i need cut costs, paying now £87 new offer price £87,new customers get cinema,sport,netflix for that i have less and dont need those, its rediculous been customer over18 to 20 years, no problems usually with virgin but now il start looking elsewhere . Shame .
Think this is in wrong place, i appologise
Gbman
May be time to review what services you need/want in the future while you deal with the renewal process?
Usual advice on here is to do your research on other providers before speaking to VM retentions. That way you know how any VM offer stacks up with the alternatives.
Also worth checking out this topic on VM's possible price rises (now and in the future)
https://community.virginmedia.com/t5/Community-Natter/Virgin-Media-price-increase-2023-what-can-cust...
VM is most likely to offer you a fixed discount if you renew (not a fixed price) for 18 months so factor all of that into your cost calculations for the next 18 months.
Other suppliers have a similar cost increase built in every year, so check that out if you are looking elsewhere.
Try the advice from Andrew-G posted at message #5 below on the murky business of trying to renew/renegotiate with VM
https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Why-oh-why-does-loyalty-get-punishe...
