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Wayne476
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Leaving

Gave my 30 days notice over the phone on 1st December, I have not had an email confirming this do I have to ring again as last time it was 4 attempts to get through.

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HowardML
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Re: Leaving

No you don't. Check your account on My Virginmedia and you should see confirmation there of your cancellation.


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Rachael_F
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Re: Leaving

Hi Wayne476,

 

Welcome to our forums and thank you for reaching out. As Howard has said, you wouldn't usually receive any confirmation of a disconnection request but I'm confident that this was scheduled in as requested.

 

Have you been able to discuss this further with our support teams since your post? If not and you're still concerned, please drop me a private message by hovering over my username. I'd be happy to clear account security with you and discuss any details.

 

Thanks,

Rachael

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