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Leaving

I have today and tomorrow to give notice of leaving as instructed last year. I actually popped date in diary and now I can't get any memwr of staff online or phone to get it stopped for now. Moving in with parents as my mum is very unwell with parkinsons and don't want any trouble with virgin.. Too stressed to cope and trying to keep it a smooth transition. Help please as no one is contactable and I'm not renewing for the foreseeable future. Can someone from virgin call me please. Its becoming irritating to me now.. Over 1 hr spend trying to speak to someone about leaving just isn't acceptable. Covid shouldn't be stopping businesses that are supply a home entertainment programme as that's where we're all at these days. I'm not paying for something I don't have plus my TV has broken down.. Unreal! 

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Re: Leaving

Hi CeeBee4,

I'm sorry to see that your mum is unwell, sending you all support and upliftment.

I'm afraid the Forum Team can't cancel accounts or arrange callbacks.

You have 3 options to cancel your services.

You could try the text messaging service. Just send  a text with a description of cancellation  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days

You can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues

Or write to them to as per the terms and conditions. If writing send it by registered post. VM should take the date you send the request as the start of your 30 day cancellation notice.

Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG;

 https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services#end

You may also have to return your equipment. Failure to do so may result in extra charges.  the-legal-stuff/priceguides 

The items that need returning are listed here return-or-recycle-equipment 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: Leaving

Thanksfor the post CeeBee4 and sorry to hear of the situation. 

 

We're not able to put these through over the forum but you can get through to cancellations on 150/0345 454 1111 options 1, 4 then 4. 

 

Thanks, Emily.

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